Answers to some frequently asked questions by our customers:
Can I amend my order after I placed my order?
Due to the short turnaround times we try to work to, your order may have already gone into production, so this may not be possible. Please contact us via email firstname.lastname@example.org and we will try our best to help.
How long will my order take to arrive?
As all items are custom/personalised, this can vary. It will be the estimated dispatch time plus estimated delivery time (dependent on which delivery service you select at checkout).
The estimated dispatch time is noted at the bottom of the description on each individual product page.
Can I check the status of my order?
Yes of course! simply click on the chat with us! button on the bottom right of your screen and click on 'Can I get an update on my order status?', you will be prompted to enter your order number.
Do you send out invoices with orders?
Nope! some parcels are sent with a simple packing list but no prices are mention or included with any orders. If you do require an invoice, this can be downloaded by logging into your account and selecting the order you require the invoice for. Alternatively, pop us an email at email@example.com we will be happy to help.
Something is missing from my order!
Please don't panic! it is possible that it will be coming separately. If you are unsure, click on the chat now button on the website and we'll happily take a look for you.
Why are there different delivery dates on my order?
If you have ordered more than one product from us, part of your order may be coming direct from one of our partners and will arrive separately.
Do you ship internationally?
Unfortunately we have temporarily suspended international shipping. We are hoping to have this reinstated over the coming months.
Can I return items?
Unfortunately due to all items being personalised we are unable to accept returns. But if for any reason you are unhappy with an aspect of your order please email us at firstname.lastname@example.org we will try to help in another way.